# Starlix AI — AI chat agent for dental clinics & dental tourism

> Starlix AI is an omnichannel AI chat agent for dental clinics and dental tourism centers. It answers patients 24/7 on WhatsApp, Facebook Messenger, Zalo, Instagram, KakaoTalk, LINE, web chat and email, in 30+ languages, using only the clinic's own Knowledge Base (price lists, FAQs, warranty policy, before/after cases, website) and cites the source of every answer. It gives preliminary quotes, collects photos and X-rays for dentist review, books appointments with deposits inside the chat, and hands complex cases to human coordinators.

Last updated: 2026-10-05

## Key facts
- Category: AI customer-conversation agent (omnichannel live chat + AI) for dental clinics
- Channels: WhatsApp, Facebook Messenger, Zalo, Instagram, KakaoTalk, LINE, web chat, email — one unified inbox
- Languages: 30+; staff see a side-by-side Vietnamese translation
- Knowledge Base: retrieval + reranking over the clinic's documents; answers include citations (document, page or row)
- Safety: if no reliable source is found the AI does not guess; it hands off to a coordinator with a summary
- Actions: the AI agent calls tools/APIs to do real work — looks up and reschedules appointments, creates deposit payment links, creates/updates CRM leads, sends reminders, connects any system via MCP or webhooks; permission-based, sensitive steps need confirmation, all steps audit-logged
- Voice AI Agent: answers the clinic hotline 24/7 in a natural voice, books/moves appointments during the call, transfers to the front desk; outbound calls to new leads (within 60 s), reminders and aftercare; recordings, transcripts and CRM summaries
- Data: clinic data is not used to train models and is not shared with third parties
- Rollout: about 2 weeks (days 1–3 connect channels & load KB, days 4–7 train & approve, week 2 go live)
- Pricing (indicative, VND/month, excl. VAT): Starter 1,990,000 · Pro 4,990,000 · Premium 9,990,000 · Enterprise custom; 14-day free trial
- Research cited: responding to a lead within the first hour makes it ~7x more likely to qualify (Harvard Business Review, "The Short Life of Online Sales Leads", 2011)

## Pages
- [Proposal deck (Vietnamese)](https://proposal.starlix.net/): full proposal — problem, Knowledge Base, how answers are sourced, Actions, Voice AI Agent, features, comparison, pricing, rollout, FAQ
- [Proposal deck (English)](https://proposal.starlix.net/en/): same content in English
- [Pricing (markdown)](https://proposal.starlix.net/pricing.md): plans and limits

## FAQ
### What is Starlix AI?
Starlix AI is an omnichannel AI chat agent for dental clinics and dental tourism. It answers patients 24/7 on WhatsApp, Messenger, Zalo, Instagram, KakaoTalk, LINE and web chat, consults in 30+ languages, gives preliminary quotes, and books appointments with deposits inside the chat.

### How does the Starlix AI Knowledge Base work?
The clinic loads its price list, FAQs, warranty policy, before/after cases and website into the Knowledge Base. For each question, Starlix retrieves and reranks the most relevant passages, then answers with a citation to the exact document, page or row.

### Can the AI make up prices or promises?
No. Starlix AI answers only from the clinic's Knowledge Base. When no reliable source is found, it doesn't guess — it hands the conversation to a coordinator with a summary. Quotes always state they are confirmed by the dentist after an exam.

### Which channels and languages does Starlix AI support?
Starlix AI unifies WhatsApp, Facebook Messenger, Zalo, Instagram, KakaoTalk, LINE, web chat and email in one inbox. The AI detects and replies in 30+ languages, while staff read a side-by-side Vietnamese translation.

### Can Starlix AI answer and make phone calls?
Yes. Starlix's Voice AI Agent answers the clinic hotline 24/7 in a natural voice, answers from the Knowledge Base, books or moves appointments during the call, and transfers to the front desk when needed. It also calls new leads back, makes reminder and aftercare calls, with recordings and CRM summaries.

### Can the AI agent take actions in the clinic's systems?
Yes. With Actions, Starlix AI looks up and moves appointments, creates deposit payment links, creates and updates CRM leads, sends reminders, and connects other systems via MCP or webhooks. Every action is permission-based, sensitive steps require confirmation, and everything is audit-logged.

### How long does it take to roll out Starlix AI?
About 2 weeks: days 1–3 connect channels and load the Knowledge Base, days 4–7 train and approve scripts, and week 2 goes live with the Starlix team tuning it closely for the first 30 days.

### Is clinic data used to train AI models?
No. Clinic data is never used to train models or shared with third parties. The clinic controls who can view and edit the Knowledge Base.

### How much does Starlix AI cost?
Indicative pricing starts at ₫1,990,000/month (Starter), ₫4,990,000/month (Pro) and ₫9,990,000/month (Premium); Enterprise is quoted separately. There is a 14-day free trial, no card required.